The team at Ovation is dedicated to creating an active adult lifestyle village during this new chapter of your life. We are committed to serving you and offering opportunities designed to inspire your individual interests and desires.

Nicolette Merino President

Nicolette has been with the Avamere Family of Companies for 10 years as a Regional Director of Operations and Vice President of Operations for the Community-Based Care line. She was then appointed as the first Division President of Ovation.

As part of the Avamere Family of Companies, Ovation is Avamere’s culmination of 25 years of experience in the long-term care profession. This innovative brand includes assisted living, independent living, and memory care communities.

Ovation is incorporating the best of Avamere while being innovative and dynamic. Nicolette’s focus is on knowing what our consumers want and meeting those expectations. This aligns with the company’s mission: “To enhance the lives of everyone we serve.” Every resident, every family member, every employee, and our surrounding community.

As Division President, Nicolette brings 26 years of knowledge and experience in the long-term care profession. She earned her Master of Public Health degree in 2004 from Rutgers/UMDNJ.

Her opportunities from her humble beginnings as a Business Office Manager to serving as Chair for the National Center for Assisted Living gave her a wealth of knowledge, experience, and connections. Through her unique experiences, she has built professional relationships and gained insight into what has and hasn’t worked for others in the field.

She has also had the opportunity to mentor and train others throughout the years. Nicolette measures her success in building tomorrow’s leaders, and she enjoys seeing them grow professionally.

Nicolette enjoys spending time with her husband and four children who hold a special place in her heart.

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Tim Norman General Manager

Tim Norman has been part of the hospitality industry since he was in high school, and brings over 30 years of experience to the Ovation team. Including restaurants and hotel experience, he has grown his career from line level positions of dishwasher, bellman, and cook up to general manager. While he’s spent most of his career on the East Coast and Midwest at properties such as the Greenbrier, The Homestead, Grand Traverse Resort and Spa and most recently the Westin La Paloma Resort & Spa, he’s eager to get to know the St. George region and Ovation’s guests and family members.

“I’m excited to bring my years of hospitality experience to Ovation,” Tim stated when asked about his ongoing career. “You don’t get enough time to know your guests in the hotel industry because they’re only there a handful of days. At Ovation, we will get to truly build a relationship with our guests and assist in improving the life experience offered in the St. George region. As a hospitality expert, that is a very exciting opportunity.”

Ovation Sienna Hills is a partner in the community, offering private villas, independent living, assisted living, and memory care among an amazing location and atmosphere.

Tim has a Bachelor of Science in Hotel and Restaurant Management from Virginia Tech. In his spare time, he enjoys being outdoors, including camping, hiking, biking, and riding his motorcycle. As a teen, Tim earned the rank of Eagle Scout when he organized and managed the revamping of an elementary school ballpark.

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Stephanie Grade General Manager

Stephanie Grade is a born and raised Nebraskan. Growing up in Crete, just about an hour outside Omaha, Stephanie looked at life through a different lens. Her passion for exceptional service drew her to the hotel and services industry, allowing her to travel the U.S., open hotels, and serve on the Board of Directors for the Omaha Restaurant Association and Metropolitan Hospitality Association. After 20 years of hospitality experience and award-winning program development, Stephanie has brought her expertise to Ovation Heartwood Preserve.

“Ovation is such a reinvigorating and wonderful new development,” Stephanie said when asked why she chose to join and lead the Ovation team. “I look forward to sharing my background in hospitality with my fellow team members.”

Ovation Heartwood Preserve offers exceptional, residential living and experiences, as well as innovative technology options that allow guests to communicate with family and the world around them.

Stephanie has a degree in Hotel, Restaurant, and Institutional Management from Iowa State University. She’s also a proud mother, wife, and owner of an English Bulldog named Lola – who gets all of the family’s attention. When she’s not earning an ovation for her hard work, she enjoys attending concerts, theatre performances, traveling, supporting the Joslyn Art Museum, and exploring Fontenelle Forest just outside Bellevue.

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Colton Balmforth Executive Director

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Our Mission

Enhancing the life of every person we serve.