Making the move to a senior living community is a big step for both residents and their adult children. To help clarify what Ovation Heartwood Preserve offers, here are some frequently asked questions about our community and services. If you can’t find an answer to your question, feel free to contact us for more information.

What is Ovation Heartwood Preserve?

Ovation Heartwood Preserve is full-service retirement community for seniors located in the culturally-rich city of Omaha, Nebraska; where independent living, assisted living, and memory care is offered in a resort-style setting unlike anything else in West Omaha.

What is the projected opening date?

Ovation Heartwood Preserve's Assisted Living and Memory Care is NOW OPEN!

What is independent living?

Independent living is designed to support a full, comfortable lifestyle for seniors. At Ovation Heartwood Preserve, your options for independent living include spacious studio, one-bedroom, or two-bedroom apartments. An independent senior living community provides residents with activities, services, and other amenities while freeing them from the chores of housekeeping and home maintenance.

What is assisted living?

Assisted living is for those residents who enjoy their independence but require help with routine activities of daily living (ADLs), however, they do not need nursing care. Trained staff is available 24 hours a day to help with meals, dressing, monitoring medications, and personal hygiene.

What is memory care?

Memory care is a kind of specialized care for individuals living with Alzheimer’s and other forms of dementia. Communities typically feature safe and secure environments where staff can closely monitor the health of the residents. You’ll also find programs, activities, and events that are designed to help memory care residents work on their cognitive abilities, while also enjoying passions and hobbies. Staff typically are specially trained to provide the quality care needed for seniors with memory loss.

How can someone become a resident of Ovation Heartwood Preserve?

  1. Schedule a personal visit with our knowledgeable community relations team members to learn more about the benefits and value of retirement living at Ovation Heartwood Preserve.
  2. Select the type of residence that best suits your preferences and make a $1,000 fully-refundable priority deposit.
  3. Complete and submit your application form.
  4. Select your specific residence and submit a one-time payment of a reservation fee which becomes a nominal community fee at move-in.
  5. Start planning your move to Ovation Heartwood Preserve in 2021.

What’s included in the monthly service fee?

- Monthly culinary credit for use in all dining venues, including grab-n-go items in the Quick Pic convenience store
- Distinct restaurants featuring 1863 for fine dining, Miller’s offers your favorites for all-day dining, and Bees Knees Bistro serves Starbucks and a full service menu
- Rooftop 360 Social Club
- Heated underground parking
- Business Center
- Exploration Studios
- Concierge and valet services
- Movie Theatre
- Innovation Ovation Connect technology
- Cultural and entertainment experiences
- Fitness center with state-of-the-art equipment and exercise physiologist
- Warm water indoor pool and spa tub
- Weekly housekeeping and linen service
- Cable and Wi-Fi
- All utilities except telephone
- Scheduled transportation
- 80 acres of walking and biking trails
- Security 24 hours/day, seven days/week
- Emergency response system in each apartment home
- Interior and exterior maintenance
- Landscaping and snow removal
- Trash removal
- Additional services are included for assisted living and memory care such as Alzheimer’s and dementia care

What is my next step?

Today, more than ever, people are recognizing the importance of planning ahead for retirement to realize their opportunities to re-energize, explore, and engage with all that life has to offer. Your next step is to schedule an appointment with our community relations team who will assist you in learning more about Ovation Heartwood Preserve, one of the best planned communities in the Omaha, NE area for active older adults. As a recent depositor shared, If you’re thinking about moving to Ovation Heartwood Preserve, do it now. The last thing you want is the regret that ‘I wish I had done this sooner’ to creep into your thoughts.”

FAQs About Our Infectious Disease Protocols


COVID-19 General Questions

What are the symptoms of COVID-19?

The most common symptoms of COVID-19 are fever, shortness of breath and dry cough. Some individuals may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea, loss of sense of taste and smell, tiredness or fatigue. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don’t feel unwell. Most people (about 80%) recover from the disease without needing special treatment. Around one out of every six people who gets COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness. People with fever, cough and difficulty breathing should seek medical attention.

How does COVID-19 spread?

People catch COVID-19 from others who have the virus. The virus spreads primarily person-to-person (direct transmission) through droplets expelled from the nose or mouth of an infected person who coughs, sneezes, speaks, laughs, yawns or simply exhales. Therefore, it is important to stay more than six feet away from others.

The secondary means of spread is indirect transmission, which occurs when these droplets land on objects, surfaces and fabrics in the proximity, and an uninfected person touches their eyes, nose or mouth after touching a contaminated surface. Hence it is imperative to avoid physical contact such as handshakes or embraces and to wash hands frequently with plain soap and water for at least 20 seconds.

Can coronavirus be transmitted through the air?

Studies to date suggest that it is mainly transmitted through contact with respiratory droplets sprayed a distance of six feet or by touching contaminated surfaces, rather than through the air. See previous answer on “How does COVID-19 spread?”

Can coronavirus be caught from a person who has no symptoms?

The risk of transmission from someone with no symptoms at all is low, according to the WHO. However, many infected people experience only mild, barely observable symptoms. This is particularly true in the early stages of the disease. It is therefore possible to catch the virus from someone who has, for example, just a mild cough and does not feel ill. There is ongoing research across the globe on the period of transmission.

How long is the incubation period for COVID-19?

The “incubation period” is the time between catching the virus and beginning to have symptoms of the disease. The incubation period for COVID-19 in 99% of cases is within 15 days, supporting the standard 14-day quarantine period. These estimates will be updated as more data become available.

How long does the virus survive on surfaces?

Preliminary information suggests coronavirus may persist on surfaces from a few hours to several days depending on conditions (e.g. type of surface, temperature or humidity of the environment). A recent study found that the COVID-19 coronavirus can survive up to four hours on copper, up to 24 hours on cardboard, and up to two to three days on plastic and stainless steel. This highlights the importance of following the CDC’s recommendations for cleaning frequently touched surfaces and objects with disinfectant wipes multiple times every day (e.g. counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets and bedside tables).

Should I wear a mask to protect myself?

We now know from recent studies that a significant portion of individuals with coronavirus lack symptoms (“asymptomatic”) and that even those who eventually develop symptoms (“pre-symptomatic”) can transmit the virus to others before showing symptoms. This means that the virus can spread between people interacting in close proximity — for example, speaking, coughing or sneezing — even if those people are not exhibiting symptoms. The CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies) especially in areas of significant community-based transmission.

Frequently clean your hands with soap and warm water, cover your cough with the bend of elbow or tissue and maintain a distance of at least six feet from others, especially if they are coughing or sneezing. These are the most effective ways to protect yourself and others against COVID-19.

How to put on, use, take off and dispose of a mask?

  1. Before touching the mask, clean hands with an alcohol-based hand rub or soap and water.
  2. Take the mask and inspect it for tears or holes.
  3. Orient which side is the top side (where the metal strip is).
  4. Ensure the proper side of the mask faces outwards.
  5. Place the mask to your face. Pinch the metal strip or stiff edge of the mask so it molds to the shape of your nose.
  6. Pull down the mask’s bottom so it covers your mouth and your chin.
  7. After use, take off the mask; remove the elastic loops from behind the ears while keeping the mask away from your face and clothes, to avoid touching potentially contaminated surfaces of the mask.
  8. Discard the mask in a closed bin immediately after use.
  9. Perform hand hygiene after touching or discarding the mask — use alcohol-based hand rub or, if visibly soiled, wash your hands with soap and water.

Is there anything I should not do?

The following measures ARE NOT effective against COVID-19 and can be harmful:
- Smoking
- Wearing multiple masks
- Taking antibiotics

Can I use antibacterial soap?

No. This is a viral disease and antibacterial substances are of no benefit. The gold standard for hand hygiene is hand washing with regular soap and water for at least 20 seconds (sing Happy Birthday twice). Only when there is no soap and running water, should you use 60% alcohol-based hand sanitizer.

Community-specific Questions

What protocols do you have in place for prevention of infection from a pandemic like the coronavirus?

We are committed as always to full transparency and compliance with the latest COVID-19 guidelines and recommendations from the CDC, state and local governing authorities as well as best practices that will keep residents and team members safe and in good health.

How is the staff trained in the prevention and treatment of infectious diseases?

Through in-servicing at each community and continual education of team members to new protocols, entry and visitation procedures, use of PPE equipment, dining and cleaning procedures, and screening of team members and residents.

Explore Heartwood Preserve

Cost Comparison

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