Tim Norman

Tim Norman

Tim Norman has been part of the hospitality industry since he was in high school, and brings over 30 years of experience to the Ovation team. Including restaurants and hotel experience, he has grown his career from line level positions of dishwasher, bellman, and cook up to general manager. While he’s spent most of his career on the East Coast and Midwest at properties such as the Greenbrier, The Homestead, Grand Traverse Resort and Spa and most recently the Westin La Paloma Resort & Spa, he’s eager to get to know the St. George region and Ovation’s guests and family members.

“I’m excited to bring my years of hospitality experience to Ovation,” Tim stated when asked about his ongoing career. “You don’t get enough time to know your guests in the hotel industry because they’re only there a handful of days. At Ovation, we will get to truly build a relationship with our guests and assist in improving the life experience offered in the St. George region. As a hospitality expert, that is a very exciting opportunity.”

Ovation Sienna Hills is a partner in the community, offering private villas, independent living, assisted living, and memory care among an amazing location and atmosphere.

Tim has a Bachelor of Science in Hotel and Restaurant Management from Virginia Tech. In his spare time, he enjoys being outdoors, including camping, hiking, biking, and riding his motorcycle. As a teen, Tim earned the rank of Eagle Scout when he organized and managed the revamping of an elementary school ballpark.

Colton Balmforth

The Careful Caregiver

Some people know exactly what they want to be when they grow up. Usually, that journey meanders a bit, including a college degree, some time to find one’s self, and eventually falling into a position where those dreams can bloom into a career.

For Colton Balmforth, the journey toward his professional calling started when he was a teenager.

“I have always loved interacting with people who are older than me,” Colton said when asked about his chosen path. “Connecting with them is easier than connecting with people my own age.”

Because of that wonderful ability, Colton got a job working at the assisted living facility near his house in Salt Lake City, Utah when he was 16.

“That was the earliest I could start working legally,” he added with sincerity. “I started as a dishwasher and loved it. Especially interacting with the guests.”

While working at that facility, Colton received his Certified Nursing Assistant certification, finished high school, brushed up on his people skills (which had become legendary among the residents at the facility where he was employed), and also worked toward becoming an Eagle Scout.

“My final Eagle Scout project was the cleanup of a large campsite near Salt Lake. We sanded and stained tables, benches, and more.”

As a lifelong planner, Colton looked ahead and charted his course carefully. Over the next handful of years, he went on a mission to South Africa, attended Weber State University with a field of study in health administration, and then took on a position as an executive director at another community.

That’s when Colton’s attention to details and thorough preparation caught the eye of the Utah Assisted Living Association.

In 2017 Colton became one of the youngest members ever to join the association’s board of directors.

“I served a two-year term, and then was recently voted back on the board when another seat became available.”

With a mission to educate industry leaders on regulatory issues, rules, and best practices, Colton’s role on the board of directors helped hone his already impressive skillset and earn the attention of Ovation.

“At Ovation, we’re here to help enhance people’s lives,” he added. “That’s one of the things that impressed me about Ovation Sienna Hills.”

Accepting a position as Executive Director, Colton and his wife moved their two young children from their home in Salt Lake to St. George, where they’re starting their new lives with enthusiasm and a healthy dose of Colton’s contagious optimism.

“My wife is a nurse, so together we really are the complete caring package,” Colton added with a laugh. “I love everything Ovation stands for, including the culture that lives in everyone – from the CEO to the person cleaning dishes in the kitchen. I’ve never experienced such dedication and purpose from an organization before. Ovation is a wonderful, caring, active retirement community.”

Colton is already one of the stars at Ovation Sienna Hills. We, and the guests who call Ovation home, look forward to more of his preparation and planning in the years ahead.

Nicolette Merino

Nicolette has been with the Avamere Family of Companies for 10 years as a Regional Director of Operations and Vice President of Operations for the Community-Based Care line. She was then appointed as the first Division President of Ovation.

As part of the Avamere Family of Companies, Ovation is Avamere’s culmination of 25 years of experience in the long-term care profession. This innovative brand includes assisted living, independent living, and memory care communities.

Ovation is incorporating the best of Avamere while being innovative and dynamic. Nicolette’s focus is on knowing what our consumers want and meeting those expectations. This aligns with the company’s mission: “To enhance the lives of everyone we serve”. Every resident, every family member, every employee, and our surrounding community.

As Division President, Nicolette brings 26 years of knowledge and experience in the long-term care profession. She earned her Master of Public Health degree in 2004 from Rutgers/UMDNJ.

Her opportunities from her humble beginnings as a Business Office Manager to serving as Chair for the National Center for Assisted Living gave her a wealth of knowledge, experience, and connections. Through her unique experiences, she has built professional relationships and gained insight into what has and hasn’t worked for others in the field.

She has also had the opportunity to mentor and train others throughout the years. Nicolette measures her success in building tomorrow’s leaders, and she enjoys seeing them grow professionally.

Nicolette enjoys spending time with her husband and four children who hold a special place in her heart.

Susan Erickson

Susan Erickson understands the importance of a continuum of care as a Licensed Practical Nurse (LPN) for the past 18 years. Always emanating a healing and caring demeanor, she has helped countless families navigate the complexities of health care to ensure needs are being communicated and met. At Ovation Sienna Hills, she is looking forward to putting her expertise to work for Ovation as the Community Relations Director.

“I’m excited to be part of Ovation Sienna Hills,” Susan said through a warm smile. “Here residents will have the chance to live life to the fullest. Family and friends will want to move-in at Ovation.”

Ovation Sienna Hills offers multiple culinary venues for everyone’s tastes. Unique wellness programs including massage, fitness classes, and water aerobics are designed for every level of interest and ability.

Susan enjoys time with family and is the proud grandmother of 10 beautiful grandchildren. As a resident of Southern Utah, she loves hiking, biking, and experiencing the area’s ever-wonderous elevations and blooms.