Meet The Team

The team at Ovation Sienna Hills is dedicated to creating an active adult lifestyle village during this new chapter of your life. We are committed to serving you and offering opportunities designed to inspire your individual interests and desires.

Nicolette Merino President

Nicolette has been with the Avamere Family of Companies for 10 years as a Regional Director of Operations and Vice President of Operations for the Community-Based Care line. She was then appointed as the first Division President of Ovation.

As part of the Avamere Family of Companies, Ovation is Avamere’s culmination of 25 years of experience in the long-term care profession. This innovative brand includes assisted living, independent living, and memory care communities.

Ovation is incorporating the best of Avamere while being innovative and dynamic. Nicolette’s focus is on knowing what our consumers want and meeting those expectations. This aligns with the company’s mission: “To enhance the lives of everyone we serve.” Every resident, every family member, every employee, and our surrounding community.

As Division President, Nicolette brings 26 years of knowledge and experience in the long-term care profession. She earned her Master of Public Health degree in 2004 from Rutgers/UMDNJ.

Her opportunities from her humble beginnings as a Business Office Manager to serving as Chair for the National Center for Assisted Living gave her a wealth of knowledge, experience, and connections. Through her unique experiences, she has built professional relationships and gained insight into what has and hasn’t worked for others in the field.

She has also had the opportunity to mentor and train others throughout the years. Nicolette measures her success in building tomorrow’s leaders, and she enjoys seeing them grow professionally.

Nicolette enjoys spending time with her husband and four children who hold a special place in her heart.

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Tim Norman General Manager

Tim Norman has been part of the hospitality industry since he was in high school, and brings over 30 years of experience to the Ovation team. Including restaurants and hotel experience, he has grown his career from line level positions of dishwasher, bellman, and cook up to general manager. While he’s spent most of his career on the East Coast and Midwest at properties such as the Greenbrier, The Homestead, Grand Traverse Resort and Spa and most recently the Westin La Paloma Resort & Spa, he’s eager to get to know the St. George region and Ovation’s guests and family members.

“I’m excited to bring my years of hospitality experience to Ovation,” Tim stated when asked about his ongoing career. “You don’t get enough time to know your guests in the hotel industry because they’re only there a handful of days. At Ovation, we will get to truly build a relationship with our guests and assist in improving the life experience offered in the St. George region. As a hospitality expert, that is a very exciting opportunity.”

Ovation Sienna Hills is a partner in the community, offering private villas, independent living, assisted living, and memory care among an amazing location and atmosphere.

Tim has a Bachelor of Science in Hotel and Restaurant Management from Virginia Tech. In his spare time, he enjoys being outdoors, including camping, hiking, biking, and riding his motorcycle. As a teen, Tim earned the rank of Eagle Scout when he organized and managed the revamping of an elementary school ballpark.

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Colton Balmforth Executive Director

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Riley Billings Memory Care Executive Director

Riley Billings is the Memory Care Executive Director at Ovation Sienna Hills. He received a Bachelor of Science in Health Services Administration from Weber State University.  As a child, he had first-hand experience watching his mother and grandmother as caregivers for his great- grandmother with severe dementia.  This fostered a desire to help others and he believes with dementia, countless opportunities to provide meaningful moments.

His passion is working with those with dementia, thus allowing family members to find relief from the strains of caregiving. Riley is nationally recognized as a Certified Dementia Practitioner by the NCCDP, and is continuing in his pursuit to educate on available resources. He continues his education in dementia through online courses and by acting as an ally to family members in need. His success is driven by integrity, compassion, and thriving as a team.

Riley grew up in Colorado Springs, Colorado, with a climate much different from St. George. He and his wife Sariah are the proud parents of two sassy and beautiful little girls.  They enjoy warm weather activities such as hiking, biking, and swimming as well as traveling and DIY projects.

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Andy Haws Director of Health

Andy Haws is the Director of Health for Ovation Sienna Hills.  Her passion for nursing stems from her childhood where she had many extended hospital stays.  She had traumatic experiences feeling reassured and comforted by the nurses.  The empathy and comforting words shown inspired Andy to pursue a nursing career.

In 2014, Andy received her CNA credentials and worked full time to put her husband through nursing school.  Upon his completion, she went on to complete her LPN, and soon after her RN license and BSN degree.

Andy and her husband along with their 4 boys, moved from Eagle Mountain to St. George to enjoy the sunshine and Red Rock as Andy completed her nursing programs and started working as an RN on the surgical/trauma floor at Dixie Regional Hospital.  Under her leadership, this floor was presented with the  W1 Surgical-Trauma Excellence award in 2017.  She has worked as a family and caregiver educator for a Home Health and Hospice team and the Director of Wellness of an Assisted Living Facility in St. George.

I knew I was at home, the first day I started.  I fell in love with the residents and communities I served.  The wisdom and love the residents share with us each day is humbling.  It has been such a privilege to be in their homes and environment each day.”

In her spare time, Andy loves running (20+ miles a week), reading, RVing, hiking and being outdoors with her boys and family.

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Audrey Spencer Community Relations Director

Audrey Spencer has over 12 years of marketing experience in the independent living and non-medical home care industry.  Audrey’s interest in the senior care industry came from when her own mother suffered from Lewy body dementia for several years. Her personal experience brought an understanding to the hardship a family goes through when someone you love disappears and is not themselves anymore.

Born and raised in Wisconsin, Audrey started working retail while in high school and later joined the staff at a local hospital in Marshfield, Wisconsin.  Audrey moved to Denver, Colorado where she worked at a children’s hospital. Audrey also has experience in the oil and gas industry as well as an accounting position for a property management company and recruiting for major consulting firms in Denver, she also owned her own recruiting business for many years.

Audrey enjoys participating in many outdoor activities with her husband, who she met while in Denver, Colorado. Now living in St. George, UT, the couple are enjoying their new home away from the cold and snow. Audrey and her husband enjoy all that the area has to offer, including playing golf, hiking, biking and entertaining family and friends on their patio.

Audrey is proud to join the Ovation team and work for a company with such high integrity that promotes a culture of trust and respect.  She is excited and blessed to be a part of a continuum of care community, where people can enjoy life to the fullest.

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Emily Havens Community Relations Director

Emily Havens is the Community Relations Director for Ovation Sienna Hills. As a fierce believer in the importance of relationships, Emily is thrilled to help individuals join the Ovation Community and be rewarded for a life well lived.

Emily was raised in St. George and received her bachelor’s degree from Dixie State University. She spent her collegiate years in editor positions on the student newspaper. Emily spent three years at The Spectrum & Daily News, a USA Today Network newspaper, as a journalist covering diversity, elder abuse, the FLDS population, and much more. Emily has garnered several awards from the Associated Press, Utah Press Association, and Nevada Press Association.

In addition to her contributions to journalism and the digital marketing world, Emily is also a nonprofit chapter president for I Support the Girls.

As a natural-born leader, Emily believes power comes from within. With collaboration, networking, and just one good idea, she believes women can change the world.

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Explore Sienna Hills

Construction Updates

Ovation Sienna Hills is excited to share the community’s construction process.

Meet Ovation Club Members

Meeting members who will enjoy maintenance free living at Ovation Sienna Hills.


A destination for seniors who embrace an active lifestyle.

Life Enrichment

Promoting health, fitness, and adventure.


Culinary experiences are curated every day.

Floor Plans

Exceptional amenities and your choice of floor plans.

Photo & Video Gallery

View photos of an active senior lifestyle in St. George.